Delete your Leadnote account and data

Who can delete what

The Account Owner can delete the whole organisation: every user, lead, note, attachment, template and setting.
Any other user can delete their own account. Their leads, tasks and lists stay with the organisation and move to the Account Owner.

How to delete

In the app

Open the Leadnote app and sign in.
Go to Settings, then Data management (Account Owner) or Delete my account (everyone else).
Confirm it is you with your password and, if two-factor authentication is on, a fresh code from your authenticator app.
Type the organisation name (Account Owner) or your e-mail address, then confirm.

On the web

Cannot sign in?

What happens, and when

Deleting an organisation

You confirm. The owner and every administrator get an e-mail, and a banner shows in the app.
During the grace period of 7 days nothing is deleted yet. The Account Owner can cancel at any time from the same screen.
After the grace period: the organisation is locked, everyone is signed out and the data is deleted. This usually takes minutes, and longer for very large accounts.

Deleting your own account

Straight away. You are signed out of every device and your personal details are removed.

What is deleted

Your profile: name, e-mail address, phone number, avatar and settings.
Your sign-in: password, two-factor setup, sessions, devices and push tokens, and API keys you created.
For an organisation: all users, leads, contacts, follow-ups, tasks, notes, comments, tags, custom fields, quotes, invoices and sales orders, uploaded files and attachments, templates, message logs, integrations and their tokens, webhooks and settings.

What we keep, and why

Invoices and payment records of your Leadnote subscription. The law requires us to keep these for tax and accounting: invoice numbers, dates, amounts, tax, payment references, and your company's legal name, address and tax number. E-mail addresses, phone numbers and contact names are removed. We keep them for 8 years after the end of the financial year, then delete them.
A log of what our administrators and the deletion job did, with ids and counts only: no names, e-mail addresses or lead data.
Encrypted backups still hold older copies until they are overwritten as backups rotate. They are never restored except after a disaster.
Anything we must keep to meet a legal obligation or to defend a legal claim.

Delete only some data

You do not have to delete your account to remove data. Delete individual leads at any time, or ask the Account Owner to delete groups of leads under Settings, Data management.

Delete your account and data